Terms and Conditions mywin — Complete User Guide

01 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a binding contract between you ("User" or "Member") and mywin ("Platform", "We", "Company"). This Agreement governs your use of all services, products, content and features available through mywin.biz and the mywin mobile app.

By accessing or using the mywin platform in any way — whether via web browser, Android app, iOS app, or any other device — you are deemed to have read, understood, and agreed to be bound by this Agreement without any additional conditions.

This agreement should be read together with Privacy Policy and Responsible Gaming Policy both of which form part of the overall terms governing the use of this platform.

02 Account Eligibility

To register and use mywin services, you must meet all of the following eligibility requirements:

• Age limit: You must be at least 18 years of age at the time of registration. mywin does not permit underage gambling under any circumstances.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.
• One account only: Each individual is permitted to hold only one active account on mywin. Registering multiple accounts is strictly prohibited and may result in the closure of all related accounts and forfeiture of balances.
• Accurate information: All information you provide during registration and throughout your use of the platform must be accurate, current, and truthful.
• Non-staff: mywin staff and their immediate family members are not permitted to create accounts or use the platform for personal betting purposes.

Mywin reserves the right to request identity verification at any time to ensure eligibility requirements are met. Failure to provide the requested verification documents within the specified period may result in a temporary restriction or account closure.

03 Registration & Account

The mywin account registration process is designed to be simple and quick, though several important responsibilities rest with you as the account owner:

• Secure password: You are solely responsible for choosing a strong password and keeping it confidential. mywin will never ask for your password via email, live chat, or any other channel.
• Account activity: All activity conducted through your account — including betting, deposits, and withdrawals — is your responsibility unless you have reported any unauthorised access to us.
• Update information: If any of your personal information changes, such as your phone number or email address, you must update it in your account settings promptly.
• KYC Verification: mywin conducts a Know Your Customer (KYC) process for all accounts. You may be required to submit identity documents, proof of address, and other relevant documents for verification purposes.
• Account transfer: Your mywin account is strictly personal and may not be transferred, sold, or assigned to any other party under any circumstances.

04 Deposit & Withdrawal

Mywin supports a wide range of payment methods popular among Malaysian users, including DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and crypto assets such as USDT. All financial transactions are subject to the following policies:

Regarding deposits:

• The minimum deposit amount is as stated on the platform's cashier page and may vary depending on the chosen payment method.
• Funds deposited must originate from a bank account or digital wallet registered in your own name. Deposits using third-party accounts are not permitted.
• Mywin does not accept direct cash payments. All deposits must be made through digital channels supported by the platform.
• Successful deposits will be credited to your account automatically within seconds to a few minutes, depending on the method selected.

Regarding withdrawals:

• Withdrawals may only be made to a bank account or digital wallet that has been verified in your name.
• Withdrawal requests are processed in the order they are received. Most requests are completed within a short timeframe, depending on the withdrawal method and account verification status.
• Before your first withdrawal can be processed, your account must pass a full KYC review.
• Mywin reserves the right to request additional documents for any withdrawal request exceeding a certain amount, as part of its anti-money laundering procedures.
• Withdrawals will not be processed if there is suspicious activity, an ongoing investigation, or the account is under a temporary restriction.

05 Bonus & Promotions

Mywin offers a variety of bonuses and promotions from time to time to reward new and loyal members. All bonuses are subject to specific terms set for each promotion. The following are general terms that apply to all bonus types:

• Wagering requirement (rollover): Each bonus has a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn. These requirements are clearly stated on the respective promotions page.
• Valid period: All bonuses have a limited validity period. Unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically without any compensation.
• One bonus at a time: In most cases, only one active bonus is permitted at a time. Accepting a new bonus may require you to complete or cancel your existing bonus first.
• Misuse prohibition: mywin employs an advanced detection system to identify bonus abuse. Any attempt to exploit promotions through multiple accounts, group coordination, or other dishonest methods will result in bonus cancellation and account closure.
• mywin's discretion: mywin reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice, particularly if a technical error or abuse is detected.

06 Betting Rules

All wagering activity on mywin is subject to the following rules to ensure a fair and transparent experience for all members:

• Betting confirmation: A bet is considered accepted and binding only once an on-screen confirmation is received. Unconfirmed bets will not be considered in any dispute.
• Market cancellation: mywin reserves the right to void or cancel bets in any market if a technical error, incorrect information, or exceptional circumstances arise that affect the integrity of that market.
• Betting limit: Minimum and maximum betting limits are set for each market and game category. These limits may change from time to time based on market conditions.
• Odds error: If odds are displayed incorrectly due to a technical error, mywin reserves the right to void the affected bets and return the wager amount to your account.
• Sports integrity: Any evidence of match manipulation or fraud involving betting will be reported to the relevant authorities, and all funds in the accounts concerned may be frozen pending investigation.
• Final results: The results of all games and matches recognized by the relevant official governing body are final and binding for the purpose of settling bets on mywin.

07 Responsible Gaming

Mywin is committed to healthy and responsible gambling practices. We believe that online wagering should remain a form of entertainment, not a source of financial stress or personal hardship.

We provide the following tools, accessible directly from your account settings:

• Deposit limit: Set daily, weekly or monthly deposit limits to keep your spending in check.
• Loss limit: Set a maximum loss limit you are comfortable with over a specified period.
• Rest period: Take a temporary break from the platform for 24 hours, 7 days, or 30 days based on your needs.
• Self-exclusion: The option to permanently self-exclude from the platform, or for an extended period, if you feel that wagering has become a serious problem.
• Activity review: View your complete betting history and transaction records at any time to monitor your own betting patterns.

08 Security & Privacy

Mywin uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored in a secure environment and accessible only by authorised personnel for operational purposes.

We will not share your personal information with third parties except in the following circumstances:

• When required by law or a valid court order.
• To third-party service providers involved in platform operations, subject to strict confidentiality agreements.
• With your explicit written consent.

For full details on how we collect, use and protect your data, please refer to our Privacy Policy for full details.

09 Account Closure & Suspension

Mywin reserves the right to suspend or close any account immediately, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Fraud, money laundering, or any suspected or confirmed illegal activity.
• Intentional misuse of bonuses or promotions.
• Registration or use of multiple accounts by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Disruption to platform operations or other users.

You may also close your account at any time by contacting our customer support team. If there is a valid balance in your account at the time of voluntary closure, the funds will be returned to you once the necessary review has been completed.

10 Liability Limit

To the extent permitted by applicable law, mywin shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from unfavorable betting outcomes.
• Service disruptions due to scheduled maintenance or events beyond our control (force majeure).
• Unauthorized access to your account resulting from your own negligence in safeguarding your password and login credentials.
• Any delays in transaction processing caused by banks or third-party payment providers.

11 Terms Amendment

Mywin reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated via your registered email or an in-platform notice at least 7 days before taking effect, except where changes must take effect immediately for legal or security reasons.

Continued use of the mywin platform after any term changes take effect will be considered your acceptance of the amended terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version.

If you do not agree with any amendment, you have the right to close your account before the amendment takes effect by contacting our customer support team.