At mywin, your privacy is more than a legal obligation — it is our genuine commitment to every member. This document clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to all mywin platform users, including website visitors, registered members, and mobile app users. By using our platform, you agree to the data collection and processing practices described herein.
This Privacy Policy is published by mywin ("we", "Platform", "company") and applies to all information collected through the mywin.biz website, the mywin mobile app (Android and iOS), and any related communications between you and us.
We are committed to protecting the privacy of all users in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is genuinely necessary for legitimate operational purposes, and we do not sell your personal information to any third party for marketing purposes.
This policy covers:
Mywin collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, transaction records, deposit and withdrawal history | Payment processing, financial KYC |
| Usage Data | Wagering history, games played, session duration | Automated platform activity |
| Technical Data | IP address, device type, browser, operating system | Automated server logs |
| Location Data | Approximate location based on IP | Automated detection systems |
| Communications | Live chat records, support emails, complaint tickets | Customer support interactions |
We do not collect sensitive data such as health information, religious beliefs, or political views. All financial data collected for KYC purposes is stored in an encrypted environment and is only accessible to authorised personnel.
The information we collect is used for the following purposes, all grounded on a valid legal basis under PDPA 2010:
Mywin never uses your data to make automated decisions that could have a significant adverse effect on you without human review. Any account-related decisions involving important considerations are always reviewed by our team.
Mywin takes a highly cautious approach to sharing user data. We do not sell, rent, or disclose your personal information to external parties for marketing or commercial purposes. However, there are limited circumstances where data sharing is necessary and permitted:
In all data-sharing instances, we ensure that the receiving parties adhere to data protection standards equal to or higher than our own.
Protecting your personal and financial information is mywin's top priority. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times:
While we take all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. You also play an important role — use a strong, unique password, enable 2FA, and never share your password with anyone, including mywin staff.
Mywin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the mywin platform.
Mywin retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law:
When the retention period expires and there is no legal or operational requirement to retain the data, we will securely delete or anonymise your data using methods that ensure it cannot be recovered.
As a data subject under Malaysia's PDPA and international privacy standards, you have the following rights regarding your personal information at mywin:
You have the right to request a copy of the personal information we hold about you at any time.
You have the right to correct any inaccurate or incomplete information in your account.
You may request the deletion of your data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, contact our Data Privacy Officer at [email protected]. We will respond within 14 business days from the date the request is received. Complex requests may take up to 30 days, and we will notify you if this is the case.
Mywin is an online betting platform that for individuals aged 18 and above only. We do not intentionally collect, process, or store any personal information from children or minors.
If we find that someone under the age of 18 has registered an account by providing false information about their age, we will:
Parents or guardians who believe their child may have accessed our platform are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay.
Mywin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other relevant operational reasons.
When we make significant changes to this policy, we will notify you via:
Your continued use of the mywin platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically. The "last updated" date at the top of this page will always reflect the latest version of our policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mywin Data Privacy Officer through the following channels:
We are committed to addressing all privacy-related inquiries seriously and providing clear responses within the stipulated timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.
Our standard response time: general inquiries are resolved within 24–48 hours; data rights requests resolved within 14 business days; official complaints acknowledged within 3 business days.
Six core pillars that make mywin the most trusted platform for personal data protection among Malaysian users.
Your data is protected with 256-bit SSL/TLS encryption in transit and AES-256 encryption at rest — the same standard used by leading financial institutions worldwide.
Mywin has never and will never sell, rent, or disclose your personal information to advertisers or third parties for commercial purposes. Your data belongs entirely to you.
All our data management practices are designed and audited to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data privacy law.
Mywin has a dedicated Data Privacy Officer (DPO) to ensure all data processing activities comply with the law and to handle your privacy requests and complaints.
Access to user data among our staff is restricted on a "need-to-know" basis. All access is logged and monitored, with periodic audits to ensure compliance.
In the event of any security incident affecting your data, we will notify you promptly as required by law — we will not conceal information that matters.
Enjoy a safe, fair, and exciting online betting experience. Your data is protected, your identity is secure — focus on the fun of playing.